Refund policy
Start with your order reference. We’ll review the circumstances.
Before work begins
Contact us promptly if you purchased the wrong package, placed a duplicate order or want to cancel. Include your order reference and the email used at checkout.
After work begins
If work has started or a deliverable has been provided, explain your concern and which part of the agreed scope was not met. We review the scope, work completed and available resolution.
Approved refunds
Approved refunds are returned through the original payment method. Your payment provider determines when the refund appears. A browser cancellation does not itself create a refund.
Your rights
This process does not remove any rights you may have under applicable consumer law. Contact us to discuss a specific order.